Question 1

Do I need labs before I can start?

Accepted Answer

Not necessarily. Your physician decides whether labs are clinically indicated for you. Most patients do not need them. Every patient is offered a baseline panel through Metric Diagnostics if they want to know their numbers.

Question 2

Can I buy medication without the screening?

Accepted Answer

No. Nobody is prescribed anything without passing physician screening. That rule is built into checkout, not just written on the site.

Question 3

How do I cancel?

Accepted Answer

In your account, in one click. No phone call, no retention maze. You can also pause for up to two months and keep your rate.

Question 4

Is Aevium Assist a doctor?

Accepted Answer

No. Aevium Assist is an AI support layer, labelled as AI on every screen. It answers questions, guides your intake, tracks orders and books consults. It never sets a dose, never diagnoses, and hands off to a human whenever anything clinical comes up.

Question 5

Does insurance cover this?

Accepted Answer

Usually not. We would rather tell you that plainly than let you find out at checkout.

Question 6

What happens when my prescription is due for renewal?

Accepted Answer

A physician reviews you before it continues. Renewal is a clinical decision, not a billing event — the system will not ship past the point your doctor has approved.