Legal
The terms, in plain language.
Consent, privacy, prescription terms, billing and complaints. Written to be read.
Telehealth consent
By completing an intake you consent to being assessed and, where appropriate, prescribed for remotely by a physician licensed to practise in Trinidad and Tobago. Remote assessment has limits; your physician will ask you to attend in person, or decline to prescribe, whenever those limits are reached.
Medical records and privacy
Your intake, protocols, messages, lab results and shipment history are medical records. They are visible to you and to the clinicians involved in your care. They are not sold, shared with advertisers, or used to train anything. Satellite partners see only the appointment and collection information for their own site.
Prescription terms
Prescriptions are written for you alone, for the period your physician specifies. Medication is not transferable. Renewal requires a further clinical review; nothing ships past the date your physician has approved.
Membership, billing and refunds
Membership bills monthly on the same date. Prepay terms lock a rate for the length of the term. You may pause for up to two months or cancel at any time from your account. Medication already dispatched is not refundable; unshipped cycles on a prepaid term are refunded pro rata on cancellation.
Marketing conduct
We do not use countdowns, false scarcity, before-and-after imagery, or outcome guarantees. Prices are published. Side effects are published. If you see anything from us that breaks this, tell us and it comes down.
Complaints
Concerns about care are read by the founding physician, not by a support queue. Write from your account or to the practice directly, and you will have a written response.
Aevium Health is a physician-led medical practice operating in Trinidad and Tobago. Registration and licensing details are published on the doctors page. This site is not a substitute for emergency care — if you are in an emergency, call your local emergency number.